Delivery and Returns
Three ways to get your order: catch a van, collect from a counter, or have it shipped.
Valley van delivery
Our vans cover the Phoenix metropolitan area on daily routes, carrying the stock barbers reach for most. If your shop sits on a route, this is the quickest option available and usually same day. Phone the store to find out which route covers you.
Store pickup
Order, then collect from whichever of the three counters suits you. Ring ahead and the team will have it bagged and ready rather than making you wait at the counter.
Shipping
Orders over $99 ship free within the continental United States. Below that threshold a flat rate applies, calculated at checkout. Orders placed before 2pm on a business day are picked the same day wherever stock allows.
| Method | Cost | Typical timing |
|---|---|---|
| Valley van | Free on qualifying orders | Same day on route |
| Store pickup | Free | Same day |
| Standard shipping | Free over $99 | 2 to 5 business days |
Returns
Unopened product in resalable condition can be returned within 30 days of receipt. Bring it to a counter or arrange collection on a van route. Original packaging matters, so hold onto the box until you are sure.
What cannot come back
Blades, razors, and any item that makes contact with skin are non-returnable once the seal is broken. This is a hygiene rule and it is not negotiable, regardless of whether the item was used. Gift cards and clearance items are also final.
Faulty tools and warranty
Every tool we sell carries the manufacturer warranty that came with it, and those terms differ between brands. If something fails, contact us with the model and what happened. We will identify the applicable warranty and handle the claim with the manufacturer on your behalf.